Here’s what I teach in 2025
The use of software and technologies to automate business processes and functions in order to accomplish defined organizational goals, such as producing a product, hiring and onboarding an employee, or providing customer service.
AI-powered smart devices such as smart glasses and robotics have emerged as a promising way to assist people with low vision. I've developed multimodal AI models that are optimized for visually impaired individuals, which will be used with smart glasses and robotics.
The activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users.
To lead and champion process-improvement initiatives - everywhere from small businesses to multinational corporations - that can have focus in a variety of service and industrial settings.
The more points of contact, the more chance of getting new and retaining existing customers. Nurture your leads with content to get small businesses to contact a branch.
The more points of contact, the more chance of getting new and retaining existing customers. Nurture your leads with content to get small businesses to contact a branch.
A set of methodologies and tools used to improve business processes by reducing defects and errors, minimizing variation, and increasing quality and efficiency.
Allows managers to look at the business from four important perspectives. The Balanced Scorecard Links Performance Measures.
A 7-step process used in strategic planning in which strategic goals are communicated throughout the company and then put into action.
The Project Management Professional® certification acknowledges candidates who are skilled at managing the people, processes, and business priorities of professional projects.
PRINCE2® Project Management Certifications. PRINCE2 helps to successfully deliver projects of any size or complexity.
ITIL® 4 is the framework for the management of IT-enabled services.